Return/Exchange Policy

Hi! Looks like you ended up here with questions about returns and/or exchanges ~

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need your original order number or email receipt.

To start a return, you can contact us at usagiproxy@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Earrings are non-returnable. Sample sale, and final sale items also cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If you have any additional questions feel free to contact us via email. Carrier rabbits are still in beta testing. (U・x・U)  ♥  ૮ ˘ﻌ˘ ა

To make a return or exchange please email usagiproxy@gmail.com